Shipping & Returns Policy

Shipping

We want your order to arrive as quickly as possible. Here's what to expect after you place your order:

Processing time: Orders are processed within 1–3 business days.
Estimated delivery: 7–15 business days after processing. Delivery times may vary depending on your location and carrier availability.
Tracking: Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Please note: Shipping times are estimates and may be affected by holidays, weather, or carrier delays outside of our control.

Returns

We want you to love what you ordered. If something isn't right, we're here to help.

Return window: We accept returns within 14 days of delivery.
Condition: Items must be unworn, unwashed, and in their original condition with tags attached.
Final sale items: Items marked as final sale are not eligible for return.

How to Start a Return

Email us at support@thedroprack.com with your order number and reason for return.
We'll respond within 1–2 business days with return instructions.
Once we receive and inspect your return, we'll process your refund within 5–7 business days.

Exchanges

We don't offer direct exchanges. If you need a different size or color, simply return your original item following the process above and place a new order for the correct item. This ensures you get what you want as quickly as possible.

Need help? Reach out to us at support@thedroprack.com and we'll walk you through it.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item and your order number. We'll make it right as quickly as possible.